FAQs
Maxine's Diamond Club is Maxine’s new loyalty program. As a Maxine's Diamond Club member, you earn 1 point for every $1 spent on products in-store and online. Your points accumulate, and you can use your points to purchase more of your favourite products. Plus, you get heaps of free swag and are the first to preview all our latest and greatest products and VIP events.
Maxine's Diamond Club now allows us to reward members across all channels, shop with Maxine’s either in-store or online & points can be redeemed across all stores or online. We also have the capability to run Bonus Point Promotions and so you have the opportunity to earn more points and in return save more. Click the button below for more information.
Find Out More
All online offers and prices are valid for online purchases only and may be different from those in retail stores.
Special and clearance items may contain short dated stock or items that are being discontinued. We do not accept returns for specials and clearance items unless the product is damaged or if we've sent the wrong item.
Ordering Online is Easy! Just follow these simple steps:
- Register as a user by clicking here OR you can shop as a guest without having to sign up. Find the item you like and add it to your shopping cart. If you need to select a certain flavour or size, use the pulldown menu above the order button to make your selection. Then you can either choose to “Continue Shopping” or “Proceed To Checkout”.
- When you have finished adding items to your shopping cart, enter a promo code if you have one, (located at the right side of your shopping cart). After that, click the "Checkout" button to proceed to the next step
- You will be asked to provide your shipping and billing information. Information with the asterisk(*) is required. You can checkout as a guest or create a login name and password to complete your order. If you choose to create a login and password, you will benefit by creating a personalized account which keeps track of your order history and saves your billing and shipping information for easy future ordering!
- In the next column, choose your desired shipment & payment methods. We accept all major credit cards, PayPal, AfterPay & Direct Deposit. Below the payment information you will have another chance to enter a coupon/promo code or a gift card code if applicable.
- In the last column you can review your order and add a shipping note if you like.
- Once you are ready to purchase, click the "Submit Order" button and then you will be directed to a page confirming your order. You will also receive an email within 1-2 minutes with your order receipt and summary.
Shake Now. Pay Later! Buy what you want online or in-store today, pay for it over four equal fortnightly instalments. Use your debit or credit card, get approved instantly.
After submitting your order online, you'll receive an initial confirmation email with your order details. Once your payment clears and despatch information is available we'll email you an order tracking number and your package should then arrive within 1-2 business days!
Most customers receive their bodybuilding supplements in 1-2 business days! As long as:
- You order before 3pm Monday - Friday (AEST)
- You use a payment method with instant clearance, like Paypal, Credit Card or AfterPay
- Your parcel is less than 5kg in cubic weight. (Some bulky goods may take longer)
- Your delivery address is not in a remote location
If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.
If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online.
At times Maxine's run special offers using coupon codes. Only one coupon code can be used per purchase. To use a coupon or promo code, enter the code on the shopping cart page or on the checkout page during checkout.
If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1800 071 320. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Victoria Public Holidays.
Delivery anywhere in Australia, for any size order under $99 is a flat rate of $9.95.
If your order totals over $99, then you have the option of Free Delivery (or a Free Gift)!
Most customers receive their bodybuilding supplements in 1-2 business days! As long as:
- You order before 3pm Monday - Friday (AEST) - excluding public holidays
- You use a payment method with instant clearance, like Paypal, Credit Card or AfterPay
- Your parcel is less than 5kg in cubic weight. (Some bulky goods may take longer)
- Your delivery address is not in a remote location
If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.
If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online. Also, by entering custom delivery instruction on checkout (e.g. please leave parcel at the door), you are taking all responsibility for loss or damage of your order. Maxine's will not be liable for any loss that may occur for custom delivery instructions.
You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won't be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our terms and conditions before ordering.
We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!
You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please visit the links to our three courier companies tracking pages below:
If your order has not been delivered in the expected time (max. 7 business days), please contact our award-winning Customer Service team on 1800 071 320 and they will help track down your order as soon as possible.
Contact Us
Our freight protection covers you for lost or damaged items in transit. If you item is lost or damaged in transit to your shipping address, we will replace and resend your order as soon as we’re aware of the situation. We will require confirmation from the shipping company in question of the status of the order before a replacement will be sent. This is to confirm that your order is not just delayed.
What Freight Protection covers:
- Lost In Transit: If you order has not arrived on time and has been confirmed lost by the shipping company, then we will replace your order and resend it.
- Damaged In Transit: If your order arrives damaged, either by the shipping company or anything related to transit, then all we will require is a picture of the damaged item in question and we will replace and resend your order.
Only 1 claim per shipping address or customer per year. We reserve the right to cancel or deny your freight protection claim at any time if we feel there was negligence in your (the customer) part or we believe the claim may be fraudulent in anyway.
How to Lodge a Freight Protection Claim:
To lodge a claim using freigh protection, please call us on 1800 071 320 or email us and report the lost or damaged item(s) to our customers service team. We will then investigate the claim and be in touch with you as soon as we can with a resolution. Please ensure you are familiar with our Terms and Conditions
Freight Protection is an optional charge on checkout valued at $2.95. If your order also includes a shipping fee, then this will be on top of our normal $9.95 shipping charge which would equal $12.90 in total.
Freight Protection is an optional addon and if you have selected this by mistake we are more than happy to refund the cost. Just contact our customer service department and request a refund of your freight protection cost.
No, at this point in time we are unable to ship outside of Australia.
If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1800 071 320. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Victoria Public Holidays.
If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to any store or our online warehouse for a full refund within 60 days of purchase. Don't forget to bring in your receipt or rewards card.
Don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.
Sure! If you change your mind or simply aren't happy for any reason, you can simply return your unopened product for a full refund within 60 days of purchase. If that was purchased in store, you just need to head back to any of our stores and don't forget to bring in your receipt or rewards card. If you shopped in-store just return the item(s) to any of our stores, don't forget to bring in your receipt or rewards card. If you ordered online, please contact our Amazing Customer Service team on 1800 071 320. or email us and provide your name, the order number, and the reason for returning the product, and we will provide our return address details to send it back.
If you don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.
To begin processing any type of return, please contact our Amazing Customer Service team on 1800 071 320. or email us and provide your name, the order number, and the reason for returning the product.
If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1800 071 320.. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Victoria Public Holidays.