COVID-19 Shipping Delays
As you know, across the country we are all managing the sustained challenges of the COVID pandemic. With two of our largest States and some 15 million people in lockdown, the fluctuations in customer online shopping have significantly increased.
We are also dealing with the impacts of the Delta strain and in any given day, our freight partners have close to 500 people out of our workforce as they follow necessary self-isolation and testing before clearance back to work.
This is putting increased pressure on freight networks as they manage staff shortages, temporary facility closures, and parcel volumes as high as Christmas peak period.
We sincerely apologise for the inconvenience this may place on you. Thank you in advance for your patience and understanding as we continue to navigate these challenges.
As always, please do not hesitate to contact us with any queries via Customer Service.
We are also dealing with the impacts of the Delta strain and in any given day, our freight partners have close to 500 people out of our workforce as they follow necessary self-isolation and testing before clearance back to work.
This is putting increased pressure on freight networks as they manage staff shortages, temporary facility closures, and parcel volumes as high as Christmas peak period.
Our freight partners will continue to deliver as quickly and safely as they can, but please understand delivery delays may be experienced due to staff restrictions and other COVID-19 related issues currently effecting freight networks across Australia.
Please know we are still processing your order as per usual, but your recent order may be delayed in some cases by a few days.
We're sorry for the inconvenienceWe sincerely apologise for the inconvenience this may place on you. Thank you in advance for your patience and understanding as we continue to navigate these challenges.
As always, please do not hesitate to contact us with any queries via Customer Service.